Smooth Shopping Starts Here

Thank you for shopping with us! We’re committed to delivering your orders quickly, safely, and reliably throughout the United States. Below you’ll find everything you need to know about our shipping and delivery process.

📦 Shipping Coverage
We currently offer shipping across all 50 U.S. states, including Alaska and Hawaii. At this time, we do not ship to U.S. territories, military addresses (APO/FPO), or international destinations.

🚚 Delivery Timeframes
Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery times are as follows:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days
Please note: Orders placed after 2:00 PM (EST) will be processed on the next business day. Orders are not processed or shipped on weekends or U.S. public holidays.



💲Shipping Fees
Shipping costs are calculated at checkout based on the total weight of your order and the shipping method selected. From time to time, we may offer free shipping promotions — be sure to subscribe to our newsletter for updates!




📍Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor your delivery status in real-time via the carrier’s website.




🔄 Delays & Exceptions
While we strive to deliver all orders on time, unforeseen circumstances (such as severe weather, carrier delays, or peak seasons) may impact shipping times. If your order is delayed beyond the expected timeframe, our customer support team is here to help.




📬 Incorrect Address or Failed Delivery
Please double-check your shipping address before placing your order. We are not responsible for lost packages due to incorrect or incomplete addresses. If a delivery fails and is returned to us, we will reach out to you for re-shipment options (additional shipping fees may apply).




💬 Need Help?
If you have any questions about your order or delivery status, don’t hesitate to reach out to our support team via our [Contact Us] page or email us directly at support@mygilco.com. We’re here to help!




🔁 Returns & Exchanges
Your satisfaction matters to us! If you're not completely happy with your purchase, we offer a straightforward return and exchange policy to make things right.




📝 Return Policy

• You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
• Items must be returned in their original condition, unused, and in original packaging.
• Certain products may be non-returnable due to hygiene, safety, or promotional reasons. These exceptions will be clearly marked on the product page.



💸 Refunds

• Once we receive your return, please allow 5–7 business days for your refund to be processed.
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or defective product).



🔄 Exchanges

• Need a different size, color, or product? We’re happy to help!
• To exchange an item, please contact us first so we can check availability and guide you through the process.



📦 How to Return an Item

1. 1 - Contact our support team at returns@mygilco.com or use the Contact Us form to initiate a return.
2. 2 - We’ll provide you with a return authorization and instructions.
3. 3 - Pack your item securely and ship it to the address provided in your return confirmation.
4. 4 - Customers are responsible for return shipping costs unless the return is due to a mistake on our part.



📌 Important Notes

• We recommend using a trackable shipping method for returns.
• Returns received without prior authorization may be rejected.